Virtual queue management

EaZy-Q, a renowned product of Smart Matrix facilitates banks and other crowded areas with virtual queue management system where the customers can join the queue without their physical appearance. They can request for their bookings through online or by visiting website portals by sitting at their respective places. The process originates a better and smooth environment as the customers does not have to join the long and crowded queues. The customer gets notified via a message, as queue management system communicates through a notification when their turns arrive. This advanced feature has successfully reduced the crowd of people at big organizations, as the function updates them with the notification of their turn, wherever they are.  Customers are only welcomed for their services when they are ready to be served.

Virtual Queue Management has widely shown its result in restaurants as well. Customer while visiting a restaurant expects for a services where he/she does not has to face any irritation. Long and crowded queue are tiring as well as irritating. Therefore, with virtual queue management customers do not have to stand and waste their time in long queues. At the time of placing an order, the customer is handover with a token number or a virtual ticket. In the mean time, the customer can sit or hang around instead of waiting for their order to come. The customer can track its order status in the queue via the main display where the token numbers are displaying as per the order placed. The display screens also showcase the counter number of the respective token numbers, so that the customers should know from where they have to collect their order. This creates no confusion regarding the orders as the system works on first come first serve basis.  This technique will tremendously reduce the rush of customers around the counter asking for status updates.

Digital Signage with Queue System

If your organization is looking for the best way to convey their real time information than Digital Signage with Queue System is the best possible result to gain happy and satisfied customers. Presenting the data on screens can improve your overall productivity as it will reduce

perceived waiting time of your audience and so as their experience. In the mean time they can sit comfortably and can check their status from the display screens. The screen displays the appointment number’s real time position and the counters which are busy or free. It will also guide you with the upcoming appointment numbers so that you can get alert before your turn to be served. Few more advantages to this system are as follows: Along with the appointment data, you can also show advertisements and t5he company’s brande3d messages. Decrease the human efforts. No chance of confusion as everything is operated online. Your team can serve the customers in more adequate and managed manner if the queue is functioned accurately. The speed of catering the customers will improve because your team can manage resources more easily and quickly. You can keep your audience entertain by displaying interesting options. You can also show organization communication and stay connected with your audience, so that they remember your services even after leaving. Build brand loyalty, as customers does not have to wait for their service to be served. Smart Matrix delivers few of the market’s best Digital Signage with Queue System solutions which can get customized as preferred and matches the interiors of your ambience to make it more presentable.