Showing posts with label call queue management. Show all posts
Showing posts with label call queue management. Show all posts

Tuesday, 6 June 2017

Token calling system Is Beneficial Results In Every Crowded Sector

It is very common to watch people standing in long queues at hospitals, banks, railway station and other crowded places. Those people cannot perform any other activity unless they are served. Therefore, why to trouble your customers when there are better solutions in the market. We owe a renowned name in manufacturing Token calling system which is serving quality services to our respected customers. The system has given beneficial results in every crowded sector. The better option is to issue a token with a number on it in order to save people from the pain of standing in long queues.
One can be occupied somewhere else, until that individual‘s token number is displayed and announced. Only an operator is required to punch the token number in order to give the indicator to the authorized person. The system will improve the quality of the service, as it is an ease in the efforts of an employee as well as the customer. The customers are effectively as well as efficiently served without the need of standing in a queue. The system helps also provide information to the waiting person along with announcement of token numbers in the language inserted. We specialize in designing smooth operations at busy places. 
for more information visit http://www.smartmatrixuae.com

Tuesday, 30 May 2017

Virtual Queue Management



EaZy-Q, a renowned product of Smart Matrix facilitates banks and other crowded areas with virtual queue management system where the customers can join the queue without their physical appearance. They can request for their bookings through online or by visiting website portals by sitting at their respective places. The process originates a better and smooth environment as the customers does not have to join the long and crowded queues. The customer gets notified via a message, as queue management system communicates through a notification when their turns arrive. This advanced feature has successfully reduced the crowd of people at big organizations, as the function updates them with the notification of their turn, wherever they are.  Customers are only welcomed for their services when they are ready to be served.

Virtual Queue Management


The system has widely shown its result in restaurants as well. Customer while visiting a restaurant expects for a services where he/she does not has to face any irritation. Long and crowded queue are tiring as well as irritating. Therefore, with virtual queue management customers do not have to stand and waste their time in long queues. At the time of placing an order, the customer is handover with a token number or a virtual ticket. In the meantime, the customer can sit or hang around instead of waiting for their order to come. The customer can track its order status in the queue via the main display where the token numbers are displaying as per the order placed. The display screens also showcase the counter number of the respective token numbers, so that the customers should know from where they have to collect their order. This creates no confusion regarding the orders as the system works on first come first serve basis.  This technique will tremendously reduce the rush of customers around the counter asking for status updates.