Queue Control System

When we are leaving for a grocery or window shopping, we prepare a long list of things to shop. A Super Market is an easy and effective way to grab all your list options under one roof. It is a very easy process as all you have to do is to pull a trolley and put your belongings on to it. On following the footprints of such a smooth process, tension arrives at the billing counter by watching a long and tiring queue. A customer then generally thinks that whatever they have purchase is necessary for the while or not and the thought makes them leave the trolley to avoid the long process of billing. In order to make queues bearable for the customers, a super market can be converted into a whole new customer experience by Queue Control System.

The system will make your customers sit and wait for their turn to be served either than standing in the queue. Customers can also explore the premises or read the walls of information. The customer will be allotted with a token number via which they can reserve their turn. The acknowledgement of turn will be displayed on a screen along with the token number. You can engage your customer with activities like feedback, simple puzzles, etc. in order to connect them with your business in the mean time when your customer is sitting and waiting for their turn to be served. Hence the process will receive most output in terms of profit as well as customer experience. 

Virtual Queue Management

EaZy-Q, a renowned product of Smart Matrix facilitates banks and other crowded areas with virtual queue management system where the customers can join the queue without their physical appearance. They can request for their bookings through online or by visiting website portals by sitting at their respective places. The process originates a better and smooth environment as the customers does not have to join the long and crowded queues. The customer gets notified via a message, as queue management system communicates through a notification when their turns arrive. This advanced feature has successfully reduced the crowd of people at big organizations, as the function updates them with the notification of their turn, wherever they are.  Customers are only welcomed for their services when they are ready to be served.

The system has widely shown its result in restaurants as well. Customer while visiting a restaurant expects for a services where he/she does not has to face any irritation. Long and crowded queue are tiring as well as irritating. Therefore, with virtual queue management customers do not have to stand and waste their time in long queues. At the time of placing an order, the customer is handover with a token number or a virtual ticket. In the meantime, the customer can sit or hang around instead of waiting for their order to come. The customer can track its order status in the queue via the main display where the token numbers are displaying as per the order placed. The display screens also showcase the counter number of the respective token numbers, so that the customers should know from where they have to collect their order. This creates no confusion regarding the orders as the system works on first come first serve basis.  This technique will tremendously reduce the rush of customers around the counter asking for status updates.