Imagine you have visited an organization where the counter area is fully equipped with frustrated customers waiting for their turn to come because of the heavy rush. So will you ever visit such kind of places again? Well, the answer is no, as nobody would like to wait in today’s era when there are better options for its replacements. If the organizations will adopt smooth technologies to manage the heavy flow of customers in an adequate manner, this will help them in maintaining happy and satisfied customers. Queue Management system enables the rush of customers in an organized manner so as neither the organization nor the customer has to face any difficulty in receiving their services. The process generates a queue ticket system which the customer will collect digitally on their mobile screens while requesting for an appointment.
The ticket will display a token number which will acknowledge them with their status in the queue. Therefore, without your physical appearance, you can see where you are standing in the queue. Prior to sometime of your turn, you will receive a notification in the form of a message regarding the updates of your service to be served. The technology can be easily managed through the access of your mobile phones and you can tale appointments from any location. The entire function is run through server which can get customized as per instruction stated within it. Via few touch and clicks the person can schedule their appointment and manage their entire day smoothly.
Earlier, people were mentally prepared that if they are looking for some service than they have to wait for their turn to come. They took some time from their daily routine life if they are visiting an organisation where they have to join a long queue to get them served. But now the world is changed and there is no more waiting line management system accepted in any organization. Other than time utilization it also makes people tired and irritated. The modern era of technology has provided easy and sophisticated options in every field; therefore Queue management system is the next best logical step for the organizations where there are large numbers of visits every day.
The customer will receive a virtual ticket or the token number on placing the order online. Digital Signage (display screen) will display the token number in the premises. Features to this system are as follows:
• Customer can get an appointment online through any location.
• Customer can see their real time status on their mobile screens.
• Customer can sit or accomplish other activity in the meantime instead of st
anding in the queue.
• Customer will receive a notification or a message about their turn.
• Organization will have a good brand loyalty because of happy and satisfied customers.
• No confusion and no wastage of time.
• A wireless queue system which can operate in multiple languages.
• Can show third party advertisement on Digital Signage.
• Can engage people with current news, weather updates, etc. on display screens.
• Live web reporting on dashboard.
• The entire system can get designed as per the interiors.
If your organization is looking for the best way to convey their real time information than Digital Signage with Queue System is the best possible result to gain happy and satisfied customers. Presenting the data on screens can improve your overall productivity as it will reduce
perceived waiting time of your audience and so as their experience. In the mean time they can sit comfortably and can check their status from the display screens. The screen displays the appointment number’s real time position and the counters which are busy or free. It will also guide you with the upcoming appointment numbers so that you can get alert before your turn to be served. Few more advantages to this system are as follows: Along with the appointment data, you can also show advertisements and t5he company’s brande3d messages. Decrease the human efforts. No chance of confusion as everything is operated online. Your team can serve the customers in more adequate and managed manner if the queue is functioned accurately. The speed of catering the customers will improve because your team can manage resources more easily and quickly. You can keep your audience entertain by displaying interesting options. You can also show organization communication and stay connected with your audience, so that they remember your services even after leaving. Build brand loyalty, as customers does not have to wait for their service to be served. Smart Matrix delivers few of the market’s best Digital Signage with Queue System solutions which can get customized as preferred and matches the interiors of your ambience to make it more presentable.
